All duplicate transactions involving debit cards, credit cards and EBT cards that occurred at Raley’s stores on Sunday, Nov. 6, have been sent to Raley’s card processor to begin the reimbursement process.
Once completed, the duplicate charges will be immediately removed from all affected customers’ accounts, however, the actual processing time may vary from bank to bank. Raley’s is still working to refund customers who used mixed tender for their transactions (for example, first used their credit card, and then paid with cash).
Because of the technical problems Raley’s had, some of the duplicate charges may not be reflected in customers’ accounts until today.
This situation was caused by a technical malfunction and not by a security breach, so no personal or financial information was at risk.
Though most of the accounts will be automatically reimbursed for duplicate charges, consumers who have questions or need more information can contact Raley’s Service Center at (800) 925-9989 or report duplicate charges via the website at raleys.com.