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Aqua pools complaints to licensing board at 106
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The total number of complaints registered with the California State Contractors Licensing Board (CSLB) against Manteca’s Aqua Pool and Spa has reached 106 as of Thursday.

CSLB Chief of Public Affairs Rick Lopes said the complaints about unfinished swimming pools represent the largest licensee investigation in the agency’s 81-year history.  As of the first of September the complaints totaled 84.

Despite Aqua Pool’s statement that it intends to complete all the unfinished jobs or provide the affected customers with a contract release, CSLB is moving forward with its investigation, Lopes said.

San Joaquin County has the largest number of customers with 33 voicing dissatisfaction with the pool company and CSLB is working with prosecutors and law enforcement agencies here and in other counties where the greatest amount of consumer harm has occurred in the event criminal prosecution is warranted, Lopes explained.

He said the state agency is also working with the California Spa & Pool Industry Education Council, The Sacramento Association of Pool & Spa Professionals and the northeast California Better Business Bureau to develop a plan to help any abandoned Aqua Pool & Spa customers to complete their projects.

Contra Costa County had 18 filing complaints with the state; Stanislaus County totaled 17 and Sacramento County, 13.