The City of Manteca wants to know how satisfied their customers — community residents — are with the job they are doing.
That is why they are rolling out a 25 question survey aimed at gathering what people think of municipal efforts. The idea — advocated by the Manteca Leadership Roundtable consisting of representatives from nonprofits, the business community, schools, service clubs, and the faith community — is to develop a quality of life and performance measurement tool. The results would assist the council in future decision making. The goal is to make it an annual survey with the objective for the city to try and increase positive performance in subsequent years.
The Manteca City Council Tuesday approved the survey. It will be done in-house with existing staff.
It should take an average of 10 minutes to complete.
The survey will debut this Saturday and Sunday during the downtown Manteca Pumpkin Fair from 10 a.m. to 6 p.m. both days at the City of Manteca booth. Given the goal is to get surveys down as much electronically as possible, staff plan to have a QR symbol that can be scanned and downloaded to a smartphone in addition to paper surveys. The object is to increase accuracy by not having to enter the results by hand as well as reduce staff time.
The community satisfaction survey will be conducted through Wednesday, Dec. 5. It is similar to surveys that have been used in other cities.
The survey will be accessible via Facebook, Linkden, city water bill, and the municipal website.
Among the questions being asked:
How long have you lived in Manteca?
Prior to moving to Manteca, where did you live last?
How would you rate your quality of life in Manteca?
Over the past five years is the quality of life in Manteca better, about the same or worse?
Mark how strongly you agree or disagree with the following statement: My neighborhood has a strong sense of community; My neighborhood is open and accepting of people with diverse backgrounds; People in my neighborhood help each other.
Rate your level of satisfaction with the following feature of Manteca: Cleanliness of the city, place to raise your family, patriotic tradition, retirement destination, availability of affordable housing, and job opportunities.
Rate your level of satisfaction with how the City of Manteca is doing in providing city services.
Rate your level of satisfaction with how the city is doing in providing the following: personal safety, services for seniors, cultural and performing arts, managing growth and development, trash/recycling operation, maintaining city streets, providing fire protection, services for youth, recreation programs, maintaining park areas and development, economic development, traffic enforcement and controls, community events, and providing police services.
Over the past year, would you say the quality of the city’s infrastructure such as streets, sidewalks, water sewer, public landscaping, etc. has (from much improved to much worse).
The City of Manteca has limited financial resources to provide local services, programs, and projects and therefore must set priorities. Please rank the following items from high to low priority: road maintenance, police services, fire protection services, homeless resources, cultural arts facilities and programming, parks and recreation facilities and programming, economic development, and affordable housing.
Over the last year which city departments have you been in contact with and what was your level of satisfaction regarding their service?
Overall, rate your level of satisfaction with the city’s effort to communicate with residents.
What information sources do you use to find out about city news, services, programs, and events?
Excluding grocery shopping, roughly what percentage of your household’s retail shopping is done in the city?
What are the names of five stores or restaurants you would most like to have located in Manteca?
If the city government could change one thing to make Manteca a better place to live; what change would you like to see?
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